tag:blogger.com,1999:blog-7767671.post114826166786637204..comments2024-03-14T05:51:12.959-05:00Comments on Stolen Thunder: Axis Of Evil 2006 - Iran, North Korea, and ... Kroger?DJ Drummondhttp://www.blogger.com/profile/11583885371076583265noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-7767671.post-1148327923297316062006-05-22T14:58:00.000-05:002006-05-22T14:58:00.000-05:00I haven't had that problem with grocery stores her...I haven't had that problem with grocery stores here, but I have seen far too often, the uncaring staff/manager at restaurants. <BR/><BR/>We were seated in the "next-to-smoking" section which didn't suit us, so we asked to be moved, and were. We proceeded to wait <B>thirty</B> minutes for <B>anyone</B> to acknowledge our presence. Servers would walk by, look me in the eye, and keep going. We sat and watched the manager sitting at another table, shooting the breeze with other customers. <BR/><BR/>It is very frustrating to be on the wrong end of bad management...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7767671.post-1148313970780812352006-05-22T11:06:00.000-05:002006-05-22T11:06:00.000-05:00DJ, looks like you ran smack-dab into a variation ...DJ, looks like you ran smack-dab into a variation of the old "Bait-and-Switch" retail tactic. Auto dealers do exactly what you encountered all the time, with impugnity, even though it's supposed to be against the law.<BR/><BR/>But in general, I think we've all been victims of retail managers not understanding two key concepts: "value added" and "managing customer expectations." Far too many retail stores, for example, don't understand that in exchange for charging prices above wholesale, they have an obligation to provide some degree - consistent with their mark-up - of added value in terms of service, etc. Advertising is the key element of their "managing customer expectations" and I find that most businesses and stores do a really lousy job of it.<BR/><BR/>But how all this translates to politics, and it does translate, is a bit tricky. We all need to be reminded from time to time that any politician we elect is supposed to represent our interests as opposed to deliver on specific promises, i.e., no politician has the power to control the political climate, world events, etc., that can, in some instances, change priorities or even the value of promises. Thus, any politician who campaigns on specific promises, instead of general promises, is not being honest with his/her electors, and is not "managing customer expectations." But if he/she does make specific promises, then he/she owes the "customers" (his/her constituency) an explanation for the change.<BR/><BR/>The "value added" part is even trickier. But I submit that in the political world "value added" is equivalent to the politician's promise to faithfully look after his/her "customer's" interests, and do all in his/her power to steer the right course in an ever-changing scenario of politics, world events, etc. Else we might as well just send robots to Washington; they'd sure be cheaper, and more reliable.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7767671.post-1148305319373482712006-05-22T08:41:00.000-05:002006-05-22T08:41:00.000-05:00You shouldn't be surprised if they look after thei...You shouldn't be surprised if they look after their own interests first.<BR/><BR/>They left the state of Pennsylvania because of a snit with the union they dealt with, that had opted to strike rather than negotiate.<BR/><BR/>Mind you, I never liked that particular union to begin with, having personally dealt with with them twice in my life. But if they chose to "take their ball and go home", I cannot see them ever doing anything that makes sense.<BR/><BR/>JPCAnonymousnoreply@blogger.com