Friday, January 22, 2010

Jobs and Politics

Earlier this week, I heard a couple radio guys discuss the rumored severance package for talk show host Conan O’Brien for an estimated thirty million dollars. “If I got a 30 million dollar severance package”, quipped one of the guys, “I’d announce my retirement!” Certainly, many people would stop working if they found their way into a lot of money – a lot of people only work because they need to pay the bills. But I remember reading about people who win the lottery, then their lives are effectively ruined – turns out that even winning a ton-o-bucks can be traumatic and the cause of all kinds of problems. Strange as it sounds, the routine of life gives a person a sense of identity and purpose that affects everything important when it’s disrupted, and so the work we do, even when we don’t like our job, provides us with a sense of who we are and what we are worth. Consequently, the question of whether a person is employed, unemployed, or under-employed is a very important one, beyond the obvious financial perspective.

Imagine you woke up tomorrow and discovered you now had all the money you’d ever need. Doesn’t matter if you won the lottery, an inheritance, whatever, you now have complete financial freedom for the rest of your life. Your kids too, for that matter. Let’s also say that you have done a whole bunch of travelling and vacationing; you have gone every place you were ever curious to see but never had the money or time to do, and you are at peak health and fully relaxed. So, what do you do now with the rest of your life? A lot of people have trouble answering that question, falling back on making more money or doing more traveling. It’s simply too strange to seriously consider living your life with a truly open horizon.

The opposite is also true; the loss of employment or a serious change in your work conditions can create an environment which may well seem impossible to face. While the at-will concept has its virtues, it is pretty much undeniable that the concept makes it possible for employers to treat their people as disposable assets, and some businesses do just that in practice. It’s my opinion that most such businesses doom themselves to mediocrity or worse if you think it through, but that’s small comfort to an employee who is turned out simply because the company chose to cut them loose. The best remedy to that, is to become as close to indispensable as possible. The aphorism that no one is indispensable needs to be linked to the fact that certain people still matter very much. Oddly, while companies are generally careful to consider the value of their property and equipment, it’s all too common to discount the value of the talent and experience of your staff. But that’s getting away from the topic.

Economic crisis causes social tension, aside from the financial stress. For example, the Great Depression not only caused people to lose their businesses, savings and homes, it also forced migration to cities and regions where people believed they could find employment or better financial opportunity. The recession of the 1980s forced the city of Houston to diversify its industries, because the loss of the oil industry as a constant economic anchor had a disparate impact on Houston than the rest of the nation (Hint, that’s how to repair Detroit’s infrastructure – build on more than vehicle manufacture). The industrialization of the United States came to pass in part because of economic opportunities in urban factories that could not be matched in rural communities after the 1870s, a generation of human capital having been wiped out by the Civil War.

This brings us to politics, which finds its way into every human endeavor, and not often in a benevolent manner. The plain fact is, that as much as people dislike having to work to pay the bills, they really don’t like seeing their jobs put in danger. And, hate being the most convenient emotion to conjure in election campaigns, candidates from long history have run on promises of job creation and warnings that their opponents will take jobs away. This is hardly restricted to American politics, nor indeed did it begin here. Even in Ancient Rome, nobles took careful consideration of the public mood, and made sure to couch their plans in terms of the public weal. Taxes were always to be collected from someone else, and the providence of the dear leader, whatever his title or country, was always focused on making sure the people were fed and occupied with work, whatever else was done. Some cynical types have claimed, not without evidence, that wars have been brought about for this reason of giving people an occupation; in more modern times this has become unfashionable, so we have seen the rise of welfare in its place, the problem being that simply giving money to unproductive citizens is not only unsound economics, it fails to provide the occupation which is, in the end, the main point of things.

Moving to more modern times, the short version of things is that Democrats have presented themselves as the champions of the employees, while Republicans have presented themselves as champions of economic freedom. Of the two, voters have traditionally resonated more easily with the Democrats, ignoring the cost of Democrats’ taxes and bureaucracy – it’s not often considered, for example, that besides raising tax rates far more than Republican administrations and Congresses, Democrat administrations and Congresses have established costly and burdensome bureaucracies, such as Medicare and Social Security which, while perhaps useful in concept, have greatly increased their cost far beyond projections not only in financial terms, but also in legal complexity and burden of compliance. However, the Democrats have focused on the sense that voters have that they stand at a disadvantage when their jobs are in peril, that the Democrats are more concerned with protecting their specific jobs. Republicans have forfeited that advantage in order to press the more holistic condition, that the nation as a whole can ill afford cumbersome rules and tax rates which always go up. Republicans understand that the overwhelming majority of businesses are small businesses, especially one-owner businesses, and that the overwhelming economic base for employment comes from protecting the freedom of economic opportunity. All other arguments aside, this moral position explains the reason why Republicans are generally opposed to taxing Carbon Dioxide and other harmless gas emissions. The Democrats are concerned with creating an industry in compliance with government programs, economically, while Republicans are concerned with protecting businesses from the absurdity of paying for release of a harmless gas, and taking resources that could be used to grow the business and pay productive employees, and waste them on frivolous hobbies of politicians. To put it another way, Democrats focus on the immediate short-term benefits of an action on a minority of citizens, while Republicans focus on long-term economic costs and effects of an action on the nation as a whole. In the short term, the appearance of this contrast benefits Democrats, as their programs are served well by sound bites and local appearances, where those benefited by their proposal can be seen and heard, while those who pay the longer cost are invisible to television. However, when such programs are taken to excess, such as the ill-conceived and worse-executed Stimulus Bill promoted by Barack Obama, the long-term effects become apparent more readily and the lack of proportional benefits also becomes obvious. When that happens, the Democrats tend to lose credibility and Republicans are – for a time – in the ascendency.

Wednesday, January 20, 2010

The Continued Chronicles of Amber? Thoughts on Zelazny’s Unfinished Masterpiece

WARNING – This essay contains spoilers from the first ten books of the Chronicles of Amber, and speculates on the intentions of the late writer Roger Zelazny, had he written a third cycle.

In late 1991, Roger Zelazny published his tenth book in the Amber saga, “Prince of Chaos”. The book completed the second five-book story arc in the series, the first five addressing Prince Corwin and the second five his son Merlin. The first five, originally published between 1970 and 1978, were originally considered collectively as the ‘Chronicles of Amber’, but when the second series started the first five became known as the Corwin Cycle. The second series, known as the Merlin Cycle, were originally published between 1985 and 1991, and continues where the first series left off, but with a different focus on events and characters. Most fans of the Chronicles prefer the first series over the second, for its complex imagery and character development, but generally anyone who reads the first book of the collection will make his way through them all. And the books hold up well to re-reading and time; there is a timeless quality to the Chronicles which makes it genuinely great literature, as I see it.

Roger Zelazny passed away on June 14, 1995, from kidney failure associated with cancer. The news shocked the literary world and his fans have for the most part never found someone worthy to fill Roger’s place. This is important, because of a crucial question – would the series continue? John Gregory Betancourt began a new series of Amber stories in 2002, but they failed both critically and in sales; fans simply found the stories incomparable to Zelazny’s level. I think they failed for another reason, which I shall address in the next paragraph. There is also Roger’s clear statement that he did not want anyone else writing about Amber, which at first may seem a bit of selfish proprietorship but upon reflection I think it was a wise proscription, one his family should have heeded.

There are a number of reasons, however, why many fans believed that the Amber saga should continue. In the first place, a number of mysteries and questions were unresolved at the end of “Prince of Chaos”. But more, Roger himself began to indicate he was headed towards a new series. After “Prince of Chaos”, Zelazny wrote six short stories between 1994 and 1995, of which five were linked in a clear continuation of events following the end of “Prince of Chaos”. Those short stories introduced a new villain and chief conspirator, implied drastic changes in Merlin’s relationships with his friends, family, and even the prime forces of Order and Chaos, and reintroduced Corwin’s role in the supernatural conflict, now being acted out between Dworkin and Suhuy as agents for the Absolutes. It was certain that Zelazny planned to conclude his Chronicles with another series, once beginning where “Prince of Chaos” ended. This, by the way, is one reason Betancourt’s series failed – he set his stories as a prequel, focusing on Oberon and frankly failing to show in that character the progenitor of Eric, Corwin, Benedict, and the other heroes of the family. The new series by Betancourt also demonstrated the difficulty which any author would face in continuing the story – the Zelazny touch is singular, priceless, and frankly inimitable. Even if an author got all the facts right as Roger would have had it, the style would be impossible to mimic perfectly. It would simply sound ‘off’, no matter who attempted the venture.

So then, are we doomed to never resolve the questions or to unravel the mysteries? Perhaps not. I am hardly able to read the mind of Roger Zelazny, but I can read a map, and he laid out his stories in a way which points to certain places to go. Like Merlin’s instructions to Ghostwheel when seeking the Logrus, certain indicators are laid out which tell you a general direction to turn, and so give a hint of the picture. This writing is an attempt to consider those hints.

I’d like to start by re-examining a common contention made by fans of the saga, that the Merlin Cycle is inferior to the Corwin Cycle. What strikes me about that claim, is the question of why that should so, assuming that is correct? Some fans have claimed that Roger knew he was dying and wanted to finish his books before he died. However, that claim has problems, including the fact that Zelazny lived for four years after “Prince of Chaos” was published, and “Prince of Chaos” left a number of important questions hanging, something Roger would not do if he just wanted to wrap up the saga. Also, on a personal note, I was once told that I was likely to die from my abdominal cancer, a form known as Pseudomyxoma Peritonei. The oncologist who said so was, it turned out, not up to speed on the treatments available for my form of cancer, but at the time it did give me a sharp recognition that my life was not unlimited, and that there were certain things I had better get done soon if I expected to complete them. My point there, is that at no time did I decide to rush off a sloppy job just so I could say it was done – if I was going to die soon, the last things I did were things I wanted to get done as perfect as I could. I would want my last work to be my best, not some sloppy effort. I can hardly imagine that Roger Zelazny would care less about what he considered his final work.

If this is true, however, it brings us back to ask why the Merlin Cycle appears to be less satisfying then the Corwin Cycle. Some of that comes down to Zelazny being fifteen years older when he started the “Trumps of Doom” from when he began “Nine Princes in Amber”, but I also think it comes down to the fact that Zelazny wrote the Corwin Cycle, he knew there would be five books but was not sure whether the series would prove popular enough to continue the story. He had a lot of back-story, but could not know in advance how much demand there would be, to learn more about Grayswandir, about Dara, about Merlin and the Courts of Chaos, about the nature of the Pattern and the structure of his universe. When he started the Merlin Cycle, Zelazny knew that the market would bear not only the second series, but another after that, and I believe that from the start of the second series, Zelazny was thinking not just about books six through ten, but all the way through to the end of the saga. Look through the first ten books, and you will see any number of references or comments which point to doors for plot departures. While some of those were used, I believe, to counter any sense the reader had of omniscience in the story and to provide Roger the means to drop in plot surprises when he pleased, I also think they were there to be used in later parts of the story. Merlin’s decision to spare Corwin the first time they met in the Courts of Chaos, for example, foreshadowed Merlin’s determination to find and save his father in “Prince of Chaos”.

And that is part of the dance, as well, the matter of sensing which themes and events are meant to reflect others in the story. Certainly Zelazny pointed this out in a number of places, that there is a balance and a certain continuity to things, a literary yin/yang balance if you will. Zelazny noted, for example that the royal family of Amber was in constant chaos, while the royal family of Chaos was serene. Therefore, we do well to consider the themes and lessons we have already seen in play during the first two cycles, as they will be repeated or continue in the same manner in the third series.

The first cycle focused on Amber. The second cycle focused on Chaos. The third, then, will focus on Shadow.

The first book of each cycle featured the imprisonment of the main character. So will the third.

The final book of each cycle saw the death of a King, and a new King. So will the third.

Corwin was betrayed by a love. So was Merlin. This will happen in the third cycle as well.

Corwin depended on his magic word, Grayswandir. Merlin depended on his shadow computer construct, Ghostwheel. The protagonist of the third cycle will depend on a similar artifact specially suited to his person.

In each of the first to cycles, the hero grew through the books from a self-centered person to a duty-focused person. So too in the third cycle.

All through the books, we saw that people were not as they seemed. Carl Corey discovered he was really Prince Corwin, his buddy Ganelon turned out to be his father Oberon, Dara was Corwin’s lover and the mother of his son Merlin, but she never loved him and wanted Amber destroyed , Merlin’s best friend Luke tuned out to have attempted his murder several times, his girlfriend Julia became his nemesis Mask, and his brother Jurt, who spent his whole life trying to kill Merlin, in the end became his ally and helped him free Coral from the Pattern and the Logrus both. So moving into the last series, we should expect to not only see new characters added, but also see some surprises from the cast in place. Especially from Mandor, Fiona, and – wait for it – Bill Roth. Yep, good old “mortal” Bill, Corwin’s lawyer buddy from shadow Earth. There’s things to chew on regarding this guy, and more than a few suspicions. Consider how many times we see this guy throughout the stories. Bill Roth out-lives several major characters and turns up in all kinds of important places.

When Corwin got stabbed in “Sign of the Unicorn” and was bleeding to death, who found him and got him to a hospital? Bill Roth.

Who helps Corwin with the disposal of his house on Earth in “The Hand of Oberon”? Bill Roth.

Who wrote the terms of the Patterfall Treaty between Amber and Chaos? Bill Roth.

When Merlin decides to deal directly with whomever is trying to kill him in “Trumps of Doom”, who does he talk to besides Luke and (unknowing) Nayda? Bill Roth.

Merlin talks again with Bill Roth in “Sign of Chaos”, he even runs across Bill Roth in the Hall of Mirrors, and when Merlin looks into Suhuy’s pool in "Prince of Chaos" to consider candidates for the throne and people who are playing a role in that conflict, one of the people Merlin sees … is Bill Roth.

If Roger Zelazny had written a third series, Bill Roth would be a major surprise character, someone much different than he appeared to be all along. Some readers will remind me that Bill Roth is just a mortal human, but to that claim I would remind you that the claim came from Bill himself, and we have no proof whatsoever that Bill Roth is just what he claims. In the Merlin Cycle we discovered that Luke was not what he seemed, nor Coral, nor Julia. So Bill Roth, I strongly suspect, is a ringer.

Let’s go back to a nagging question that a lot of readers had in the Merlin Cycle: How, exactly, are we supposed to believe in Merlin as the new King of Chaos? Merlin himself admitted that he was far from qualified, yet at the end of “Prince of Chaos” it sure looks like he got the job. Why, exactly? OK, I get that Merlin is from the royal houses of both Amber and Chaos, but again, why should this impress us? Where has he shown special qualities that would explain both the Unicorn and the Serpent wanting to sign up Merlin as their figurehead?

Merlin regards himself as a dime-a-dozen sorcerer, a decent but unexceptional swordsman, and an utter neuf in matters of state and politics. So how does he get the crown? We know from “Prince of Chaos” that Merlin defeats both Dara and Mandor, and with the help of Ghostwheel he even seems to force the Logrus to accept his terms, after an earlier confrontation with the Pattern which seems to have been 90 percent luck on Merlin’s part, and a healthy assist from Luke for the rest of it. But Merlin does not accomplish this with skill or brilliant planning – he basically carries around the magic version of a handheld nuclear power plant and simply uses force until the obstacle is removed. And Merlin did not create or develop the Spikard – it was given to him! We find out from Bleys that there are nine of these rings, and it so happens that Merlin gets to carry out a second ring, which previously belonged to King Swayville and which was enchanted by Mandor and Dara in hopes of controlling Merlin. So OK, what are the odds , if you’re Mandor, say, that you come across an artifact of fantastic power, so much so that the bearer is all but unstoppable, and your thought is not only to not keep it for yourself, but hand it off to someone you plan to control, on the assumption that if things don’t work out you can still regain the upper hand? Isn’t it a lot more likely that you’d find more than one of those, so you had a power source of your own, should you need it? But of course, when Merlin dueled Mandor, he won. Odd. But I noticed something there.

Merlin mentioned that Mandor was fond of carrying around a group of small iron balls, which he used as an idiosyncratic magic aid. This is important for two reasons – one, in the short story “Hall of Mirrors”, Zelazny confirms that two of the spikards were turned into swords – Grayswandir and Werewindle, as a matter of fact. So there’s no reason that Mandor could not have transformed his spikard into three magic iron balls. And reason two, when Merlin abruptly confronts Mandor, he catches him by surprise. Mandor is led to believe that he is in control of Merlin through the spell on what he thinks is Merlin’s spikard, and in that section we never see Mandor use his magic iron balls. Guess Mandor picked a bad day to leave them at home or send them on an errand, huh?

By the way, in the short story “The Salesman’s Tale”, we find from Luke that he can summon Werewindle to him by way of a Trump. This lets us know that the spikards can be manipulated in the same way, and also oh by the way this answers a lot of questions about how Grayswandir shows up in various places seemingly on its own, such as Merlin being able to use in the land-underneath-Shadow in “Knight of Shadow”. Being able to call up artifacts on cue makes things a lot more fluid in the third cycle, hmm?

Before moving on, I also found ”The Salesman’s Tale” an important revelation on another score – Vialle’s ability for prophecy. One valid criticism of the first cycle was the limited value placed on the women in the stories, especially the Princesses of Amber. Zelazny’s discussion of Vialle’s prophetic powers is not only consistent with her legacy from Rebma, but a welcome acknowledgement of her value in her own right as a person – Queen in substance as well as name.

to be continued

Saturday, January 16, 2010

Haiti and the Indulgence of Hate

The earthquake which ravaged Haiti this week has been used by a number of people as an excuse to make attacks on their political enemies. Some of the attacks have been generic, like the ubiquitous media insinuation that the delay in aid must be due to First-World disregard for the suffering of poor Haitians rather than the chaos of Haiti’s weak government and lack of emergency management planning, to the specific attempts at character assassination on Rush Limbaugh and Bill Clinton. At this writing I do not know whether the talk show host or former President of the United States made the remarks which their enemies claim (I am inclined to think not), but in any case the fact that such people use their voice to attack enemies rather than build coalitions to help people in need, speaks about a sad situation indeed, and to my mind the chief cause why we shall continue to see needless, avoidable suffering in places like Haiti.

There was no real way to avoid the earthquake, and given Haiti’s history of corruption and political feuds, it was perhaps inevitable that when a disaster struck again, the men in place to request and direct the flow of help would prove far inadequate to the need of their people. For example, Texas Task Force One and Ohio Task Force One, urban search & rescue groups with long experience assisting FEMA, international search and rescue groups, and the Red Cross in disaster relief, were in position at Ellington and Wright-Patterson Air Force bases within hours of the news of the disaster, ready with medical and surgical supplies, construction equipment to move debris, and together more than 160 experts and more than 120 tons of critical equipment to find survivors, provide on-scene surgical care and build shelters, bridges and repair phone and utility lines. The teams, however, have not been able to be deployed, because the Haitian government has not authorized their participation, even though these groups are arguably the most expert large-scale search and rescue groups on the planet, (having assisted in Hurricanes Ike, Rita, Katrina, and Wilma, the Tsunami which devastated Indonesia in 2004, other natural disasters like floods and earthquakes, and even terrorist acts, like recovery at Ground Zero in New York City; Texas Task Force One’s first assignment was recovery work at the Murrah Federal Building in Oklahoma City in 1995) they have not been allowed to even leave for Haiti. Not because they are not needed (both teams performed an earthquake scenario in the summer of 2009, for example), or because the United States has not requested their help, but because the Haitian government refuses to allow them entry. This is not to impugn the Haitian government, but it is a sad reminder that even the best intentions are not going to be enough to overcome some of the difficulties to be faced here.

The real problem for Haiti, however, is the same as from past disasters, like death-dealing storms in every year from 2002 through 2008. In fact, one reason Haiti was so unprepared for the present disaster, was that it was still reeling from 2008, when four tropical storms or hurricanes hit the nation. There simply is no Haitian equivalent of FEMA, no emergency response network of first-responders; people are left to fend for themselves as soon as a crisis hits. Because Haiti is so poor, roads and utility lines were never developed beyond the most primitive conditions, and building codes, even for schools and hospitals, are non-existent. In such a condition, blame and bitterness are perhaps inevitable, but solutions cannot be produced unless anger, justified or not, history, however painful, and personal pride, however habitual, are put aside in the interest of building for the future.

Because in the end, Haiti’s future depends on building. Not only rebuilding homes and businesses, but putting together a functional infrastructure that allows families and towns to have confidence not only in a given project, but in a system of financial, political, and personal responsibility that makes the nation viable, not only to its own people but also to its neighbors, in order to bring in the capital that leads to growth and stability. The one hope from this disaster, is that because Haiti has been building a government more responsive and accountable to its people, it may also build confidence in its nation through financial cooperation and the equity of the infrastructure it builds in recovery now. To that end, we all may lend help as best we can, but whatever our politics and ideology, this is no place to make political attacks or attack those who are trying to help the people now in pain and peril.

Tuesday, January 12, 2010

What’s an Online MBA Worth? My Perspective

Back in 2005, I finally decided that I needed to go back to school. The problem was, my job required me to stay late some evenings, I did not want to take on a lot of debt from a student loan, but I wanted to go to a school where I would not only earn an advanced degree, but really gain resources and tools beyond what I had accumulated in my career. After looking at my options, I decided that I would go after my Masters in Business Administration, and after doing a lot of research, I enrolled at the University of Houston at Victoria. I chose UHV for a number of reasons, one of them being that I could attend school online. I started classes in the Fall of 2006, took the Spring of 2007 off to deal with my cancer treatment, then finished my MBA with a concentration in Accounting in the Spring of 2009.

So, I got my MBA, and for a lot less money than most students have to pay. But what’s it worth? It’s one thing to get a degree, but you have to make it work to get its real worth, and on that end the economy threw me a curveball. My original plan had been to stay with my company, move over to the Accounting department, work as an internal auditor for a while and earn my CPA license, then use my MBA/CPA combination to move up the ladder to a $100k job by 2011. To that end, I took a tax course at Houston Community College to begin to prepare for the CPA exams, along with a box of flash cards and reading up on everything Accounting.

Then my company got bought out. The new company had no retail experience, and worse for me, had their own back office functions at their headquarters in New Jersey. The rumors were that the new company would slash headcount in Houston.

The rumors were right.

On September 18, I was told that my services were no longer needed. After 9 years, I was out. At that point it seemed my MBA had not done much for me, certainly it had not protected my job.

Looking for a job is pretty much a no-fun affair, especially when it comes from being laid off. It could be worse, of course, but my point is that you are suddenly very sensitive to the economy and how difficult it can be to make yourself stand out. All of a sudden, it seems that for every job you find, there are a dozen solid candidates in line ahead of you. Certainly, it was aggravating at times, to find a job that seemed a good fit, only to get not even a response to my application. Beta Gamma Sigma? Didn’t impress. 3.94 GPA? That and four bucks will get you a latte. Over twenty years of management experience? Just means you’re old, hombre.

Waah.

But of course, the facts are a bit different than the way things look. Sometimes that’s a bad thing, I saw a number of people who were not willing to do what they needed to do to get interviews or serious consideration, and I saw a lot of people who were doing everything right in their job search but having to deal with adverse job-hunting conditions. A recession, the end of year slow-down, and a system that was just plain slow to hire; I heard more than a couple recruiters warn me that if I did not find something by the week of Thanksgiving, don’t expect anyone to make an offer before the New Year. That was depressing, but I began to notice a few things, as well.

First, in discussions with my outplacement group, I realized that I seemed to be getting a better response than some of my colleagues. By itself, I could not say what that meant, but I also noticed I was getting good response from recruiters, and one of them seemed very intent on getting me a position. All of a sudden, I had several interviews lined up, they all went well, and just 10 days after the first interview at one company, I had a job offer, for 25% more than I had made at my last job. I later found out that I was their first and only candidate. The difference, they said, was my MBA.

Boom.

Look, I’m not about to try to sell you on my path as the best way to go; what worked for me was right because of a number of factors. If I was younger and willing to take the debt for a bigger payoff down the road, I might say take the debt and try to get into a Wharton, a McCombs, or a Harvard Business School. But at the same time, there’s nothing really magical about those schools; everything they teach there you can learn at other schools and your work experience is critical to your career success. Know your own strengths and limits, and that will help you find the right fit. But what I will say about UHV, is that a degree that pays for itself in the first year is a pretty good deal, and one I will not be shy in recommending. The University of Houston at Victoria may be inexpensive and convenient, but it is also AACSB-accredited, its association with the University of Houston is useful in name recognition regionally, and the tools I acquired in my MBA program have direct application in my work. In other words, I am using my MBA in real work, and it’s as real as anything I could have earned from another school.

The online degree may not be for everyone, but everyone considering school should consider it as part of their initial set of options, at the very least.

Good luck!

Tuesday, January 05, 2010

Judgment Day at Work

As the new year begins, managers all face that difficult time of the year. You made it through the holiday slow-down of income, the empty budgets and staffing problems from everyone demanding the same days off, but now you have to face a bigger, nastier pair of monsters: Key Performance Metrics and Employee Evaluations.

Sorry, I know those are ugly topics, but we have to deal with them, because they only get uglier if we put off dealing with them. Of course, some managers have no problem setting up KPM or issuing evaluations, but too often that’s because they don’t really make the best use of those tools or worse, don’t care about their people enough to do the job right. What I mean, is that if a manager plans his groups’ metrics effectively and handles evaluations in the best way, he not only satisfies a requirement but can also improve his groups’ performance and his own results.

Let’s start with the metrics. First off, every manager struggles to produce effective results. All too often he or she is under pressure to produce results which assist some other group which has gained influence in the company structure, some politically correct goal, or which is based on the modern idol of “efficiency”. I do not dislike efficiency, except that efficiency does not necessarily mean achieving effective results, is not necessarily profitable, and is not necessarily the best focus for long-term strategy. That’s not to excuse sloppy or poor performance, it’s about making sure your numbers are relevant and in line with the company strategy. While many managers will develop metrics based on what their superiors say they want to see, and you have to be responsive there, it’s important to have a real sense of how your group contributes to the bottom line and what measurements reflect how well you are doing. Knowing this not only helps develop relevant metrics, it also helps managers focus on things they can actually control and assign the right people to key tasks and responsibilities. For example, perhaps your company is emerging from the recession and plans to enjoy a good year of growth. In that case, you’d look for metrics that increase revenue and traffic, whether production, acquisition, volume of communication or speed of response. On the other hand, perhaps your company is dug in, expecting hard times for a while, in which case you need to control costs and waste, reduce exposure to risk and be able to defend the expense for your group. You would want to assign roles and direct priorities for your team to match the company’s needs and goals, even when the company leadership may not have announced them yet. That requires careful attention to the company’s stated vision and strategy, as well as how well the company and your department have performed with respect to past goals. I know that’s vague, but I think you can see what I mean.

Once you know your group or department goals for the coming year, you can decide specifics on who will be assigned what, who needs to be cross-trained or brought up to speed to make sure bases are covered, and how you plan to reach your targets. And that gives you information for your planning and strategy meetings with your people, which brings me to the employee reviews.

There are, actually, three parts to the annual review for employees, and I strongly suggest you handle them in a non-chronological manner. That is, a lot of managers try to handle everything at once, and so the meetings turn into long unfocused sessions which glance at the year past, provide only general discussions about the coming year, and focus for the most part on raises, bonuses, or why they aren’t being given this year or are not larger. That’s natural, of course – we all show up for work in large part because we want to make money, and we want as much money as we can get. And so, we are not surprised when our people see the annual review in the same light. But the actual performance from the prior year is important to review, the coming year is critical to accomplishing the goals which will give you the best chance to produce the results which bring in those coveted raises and bonuses, and so the three parts should be held in separate meetings. Yes, that can be difficult when you have a large staff, but if there’s ever a time when it has to be done that way, this is that time.

First, schedule reviews for the year just past. I personally recommend an hour for each of your employees. Not that you’ll need that long for everyone, but having it available is a good idea, and if you use less time than you have scheduled, it frees up time for some of the other work you have to do. But if you need the full hour for an employee, it’s important to show them that they are worth a significant amount of your time. Speaking for myself, I try to not be obvious about the order of the meetings (some managers speak to their employees in order of review grade, in essence telling the staff how well someone did by when they see them), but I will mix in my more difficult employees on the same day as I plan to meet with some of my better employees, if only to help keep a balance to the mood. Then again, sometimes my best employees have the most questions, take longer to speak to, and may object to something in the company policy that seems (or is) unreasonable.

This is, of course, when you will inform the employee how he was rated, graded, or otherwise judged. These days, just about every employee in a good-to-large-to-freaking-huge company will either be given a grade of some kind, a ranking among his peers, or both. And most managers despise the grading system for the same reason that employees often hate it – it seems a useless sacrifice to bureaucracy, and too often the review amounts to little difference between the best and the worst in how the company rewards effort. So, the obvious thing to do is to think about the review in terms of what it should do for your goals, for the group’s effectiveness, for justifying raise and bonus requests, and for documenting the accomplishments of your people.

While I am opposed to the notion of formally ranking your employees (after all, your worst may still be better than average for someone else, and a sub-average performer one year might improve significantly with experience and coaching), when addressing the review of you employees I prefer to start by separating my staff into the generally average, generally below average and generally superior employees, then start with the weakest employees. This is because you will want to identify where things went wrong and if several of your “bad” employees have the same problem, that indicates that the problem might be yours, not theirs. And this group (hopefully small) is where you will want to focus your teaching skills – except for ethical conflicts, many performance issues can be resolved with time, clear instruction, and optimism. It will also help you identify strengths in your better employees. Whenever you write about an employee’s work, whether in praise or criticism, be specific. For this I strongly recommend you keep a journal, and anytime something stands out – good or bad – make a note so you can use it to counsel or commend the employee. Obviously, I also recommend mentioning it soon after it happens, but also at the end of the year so the employee will see that you remember. If you think the employee was average, explain why. If they failed at something, explain why. And if you are impressed with them, explain why. This will make your coaching more effective, it will strongly improve their chances of getting the bonus or raise you propose to upper management, and it will show that you are objective and perceptive.

Schedule the coming year assignments and planning the same way as your prior year review; an hour each person so you will be sure to have enough time. This is an area where you want to be clear, direct, and complete in your instructions, because you are laying the foundation on which your entire year of work will be built. Since these meetings come after you review the prior year, you will have a fresh idea of how well each employee should be able to take on duties, and you may note any promises of improvement or request for greater responsibility you receive from your staff. Be specific, and make sure each employee knows what he is expected to do, and what defines “above expectations”. Write down everything promised, by the employee and by yourself. Let each person know they will be held by their promise, and that you will be accountable for your own. In addition to meeting company and department goals, this is also the time where you should try to find out where each employee wants to go and become, and to provide them with opportunities for growth and learning, so that they have a full opportunity to increase their skill set and show what they can do. This is not just being ‘nice’, it helps you identify leaders and provide resources for your company and group that were not available the year before.

Now we come to raises and bonuses. Obviously, I have no personal power in how your company will compensate employees, but many manager have a say in how well their people are treated. Even in lean years, it’s important to stand behind your people, especially the ones who have done exceptional jobs. Most executives will understand that they need to keep their very best, so if you can be specific and enthusiastic in saying what your top people have done, you can and should fight for the best raise and bonus you can get each of them. If for no reason than the fact that top managers produce top performers; if you can show your people are excellent, then that is evidence of your own worth and quality. And believe me, your people will know if you fight for them, and if you do, it will be repaid in their future results.

Thursday, December 31, 2009

Kings, Villains, and the Personage

I was re-reading Roger Zelazny’s Amber Chronicles this week past, and it occurred to me to wonder about an eternal country built on what amounted to a feudal system. The problem in any fictional work, of course, is that any system will have its flaws and so any form of government described will have failings which readers will discover and announce. Then again, some are better than others – J.K. Rowling is a very good writer, for example, but her attempt to create a believable magic world parallel to the mundane world we know falls on its face as soon as any critical thought is applied to the matter. Zelazny’s Amber and Chaos realms function relatively well as monarchies, even if that include byzantine rules and Machiavellian conspiracies. The focus is on the royal person, and the story works because the reader focuses on him naturally as the protagonist. That, in turn, made me wonder how much we have really advanced in our sense of democracy.

Far and away, the voter who supported Barack Obama for President in 2008 did so because they liked the man, not because of his qualifications. Because frankly, one incomplete term in the U.S. Senate, some talk show appearances to plug his books, and a network of cronies in Al Capone’s old neighborhood do not begin to qualify a man for the most powerful political office on the planet. President Obama is far from the first President, however, to win office over more qualified opponents. America’s history is full of men who became President because of eloquent speeches, wartime heroism, or even physical appearance – some voters said to the press that they voted for Warren Harding in 1920 over James Cox because they thought him better and more honest-looking. Critics from the media and rival political factions have noted the royal demeanor of Presidents Reagan and Kennedy, and even of far earlier men like John Quincy Adams and Thomas Jefferson. In that manner, Barack Obama is merely acting in a pattern long established, though a strange one for a nation conceived in the notion that men should build their own fortunes and the government work for the people. This brings up the second class to consider, the villains.

In modern parlance, “villain” means the bad guy, but for many years a villain simply referred to a person in a village – that is, a common and crude person. The inference was usually that the villain was a hindrance to the hero of the story (usually noble), because he was unable to understand the hero’s mission and did not properly respect the noble for whom he was. Vestiges of this thinking still continue – in most movies and TV shows, the villain is not especially smart, and is almost never good looking or successful, while the hero is smart, wise, good looking and conveys a clear biological superiority over everyone else. So naturally, in politics the major players always try to cast some villains, in order to shine in comparison. It was not enough, therefore, for Barack Obama to cast himself as the hero of his story; it was necessary for him to mock and insult Senator Clinton, and after winning the part nomination, to do the same to Senator John McCain and Governor Sarah Palin. Since winning the White House, Obama continues to deride anyone who stands in the way of his policies and proposals, rather than defend his position or prove that his position is the best course or even well-considered. It’s just easier, and no doubt more fun, to rail at his enemies a la Richard Nixon.

The problem is, there are a lot more ordinary people than privileged people. And eventually, folks decide that they get a bit tired of a privileged person lording it over them, especially since he already enjoys a life with more luxury and comfort than they have. The glamour of supporting a charismatic hero fades if that hero is only seeking his own advantage.

As we open 2010, one can only hope that we can finally find leaders who can grow beyond the one-dimensional pretense of fictional leadership.

Thursday, December 24, 2009

The Meaning of Blogging

I have been blogging for about seven years now. Like so many others, I started by blogging at my own site, lost interest for a while and spent some time posting comments at larger blogs. I am happy to say that some of my comments produced a great many responses and some support, so that I was invited to be a regular poster at a major blog, Polipundit.com, an enterprise of group blogging which lasted several years with great success. Along the way, I found myself quoted in the Wall Street Journal and interviewed by a Japanese news agency, and received attention, both support and attacks, from a number of prominent bloggers. Unfortunately, the site owner had a regrettable change in opinion regarding freedom of expression and he ejected all of his writers and got himself a new cast. That incident led to some additional publicity and attention in the blogosphere, but in the end it was an unfortunate turn of events.

I received a number of offers to blog on other sites, and soon thereafter joined the team at Wizbang, an eclectic and upbeat right-of-center site. One thing I particularly liked, was that I could post when I liked, on a great variety of subjects, including my faith, my fight with cancer, and my return to school. Wizbang readers know they can see not only political commentary, but a community of conservative thought, including topics that appeal to common life issues.

You may have noticed that it’s been nearly a month since my last post. Sorry for that, it comes down to my Mom’s hospitalization and rehab therapy, my new job, and the fact that I don’t want to repeat old things long said or just parrot popular themes. But as I tried to write posts earlier this month, I also became aware of the flood of blogs and bloggers, and it occurs to me that we might discuss the issue of what blogging has become and where it is going.

One thing which drives me to distraction is the amount of unwanted mail I get in my email. Not the junk mail from people trying to sell me things, that’s just a dismal fact of life, but the constant deluge of links to posts and entire columns reprinted for my “convenience” that I never asked to receive. If you are one of those people, let me say for your own good that SPAM is not good writing. If you are sending your stuff out by email to people who never asked to be on a mailing list, please just STOP. You are not making anyone happy or improving your reputation. Spamming folks through email blog updates is just plain creepy.

Now as to blogging itself. Bloggers frequently criticize the print and broadcast media, and with good reason – there’s a lot of bias and inaccuracy in what is commonly called journalism, and some of it is just plain fraud (Rathergate, anyone?). But criticizing media requires the blogger to demonstrate a standard of conduct himself, and a lot of bloggers are deficient in that regard. Some post opinion while pretending it to be fact. Some bloggers cannot tolerate any difference of opinion, even from allies. Some bloggers are egocentric fools, speaking bluntly, who imagine that they alone have perfect wisdom and are the next Reynolds or Limbaugh – such bloggers are usually deficient in humility, insight, and humor, but I will leave it at that. As a result, bloggers are commonly read mostly by other bloggers and by a select audience; we must accept that even today, most people are unfamiliar with blogs at all (not to mention twitter), and unless/until blogs demonstrate a social value great enough to attract the attention and respect of the public, they will remain of marginal interest only. That, by the way, is just one reason there are no “blogger millionaires”.

Blogs are sometimes trivial and have the staying power of say, a snowball in Houston. But some are well-written and are potent accounts of seminal issues and represent serious thought on a range of subjects. To a large degree, bloggers respond to readers and they thrive on reader support. This is one reason most blogs allow comments. It not only provides a forum for people, it also allows the blogger to receive direct feedback, something so lacking in print and broadcast media that it’s killing off a number of the media businesses. It also provides the energy that many bloggers need to keep posting – there’s a real incentive to produce when you know someone’s paying attention.

But it comes down to a symbiotic relationship between the blogger and the readers. What matters to you and why? Any good blogger wants to build on that basis, and any blog worth reading will pay attention not to superficial bilge that can be supplied by TMZ or the like, but the things that keep you up at night or provoke the ageless question, “What if?”

Sunday, November 29, 2009

A Personal Perspective on Health Care

10 days ago, my mother fell while visiting her primary care physician. He had to put three stitches in the back of her head. Last Monday, she fell in the porch outside her house, and it was necessary for her to have surgery on her arm, which was broken in two places and the elbow was dislocated. The hospital did the surgery Wednesday and kept her overnight for observation. She was released Thanksgiving morning and my brother and I drove her home. I went to my home where my wife was preparing Thanksgiving dinner, and received a call from my brother around 345 PM; Mom had fallen yet again and hit her head.

Mom spent the rest of Thursday in the Emergency Room at Memorial Hermann Hospital, and she was admitted into the NTICU around 1 AM Friday morning. Her vital signs were unstable and the tests showed a possible aneurism. Fortunately, her condition improved over the next couple days and today Mom is being transferred to a different ICU. She has insurance through Medicare and a supplemental provider. The costs of the multiple stays will be expensive, but for the most part Mom’s costs will be controlled. On the one hand, my Mom paid for many years on insurance she never had to use, but now it is an invaluable resource. Overall, in my Mom’s case the system seems to work the way it is meant to do.

Health Care needs reform; there is no serious argument on that point. The rules can be burdensome, the costs rise more quickly than anyone can really afford, and there is real concern that a large segment of the population is underserved. The solution, however, cannot be found through simple application of a mathematical formula, or any political theory. Medicine, first and foremost, is about people. The patients and their families, the doctors, nurses and other providers, and the general public all have authentic interests in health care and how it is provided.

There are economic and political reasons why I do not like the reform plan proposed by the Obama Administration and the Democrats in Congress. But the main reason is far more personal – the Democrats make a lot of promises, in general and lacking substance, about access and choice, but they refuse to have a serious debate about the cost, effects, and conditions of their proposed changes. I need to know what the changes will mean to a 76-year-old woman who needs multiple trips to ICU. I need to know what the changes will do to my continuing treatment for cancer, a type which at this time has no known cure. I need to know what the changes will do for my other relatives, including my wife and daughter. The proposed plans seem focused only on cost reductions, with no protections for significant demographics, like seniors, people with chronic and incurable conditions, or people who are healthy now but face a history of serious problems. The problem is not that these questions have not been answered yet, it’s that the Democrats refuse to even admit those problems exist, that they have to address them in public discussions. Debate and disagreement have been suppressed and punished, with constituents locked out of allegedly public meetings, with alternative proposals by Republicans denied consideration and debate. The only plan offered to the public is the Democrats’ plan, with no serious attention given to flaws.

Until the Congress listens to the people who are affected by this plan, and serious effort is made to improve the plan to create an effective, functional plan, I cannot support it on any rational basis. Nor do I think that anyone who lives in the real world will find the proposed plan acceptable when they understand how it works, or more to the point, will not work.

Thursday, November 26, 2009

Why the Wife Does All The Cooking

Back in 2007, my wife was tired and did not want to cook a big turkey dinner for Thanksgiving.

“No problem,” I said. “I’ve got it covered.”




Well, on the plus side it was the talk of the neighborhood for quite a while.








[ disclaimer - the above-mentioned event never actually happened, but my wife assures me that if I were to actually try making Thanksgiving dinner on my own, it would ]

Saturday, November 21, 2009

The Precautionary President

One of the more Orwellian concepts of the Twenty-First Century has to be the so-called “Precautionary Principle”. The harmless-sounding concept is described by proponents as a simple extension of ‘better safe than sorry’, and is most commonly explained as actions taken in the absence of complete scientific proof when there is significant risk of serious harm if the action is not taken. Such advocates point out that this is similar to the reasoning for insurance, locking doors and inoculations – a small action taken to ward against more serious possibilities if you do ignore the danger. The disciples of Precautionism claim that they represent a reasonable sense of caution. And President Barack Obama has been an eager acolyte for the cause, whether the venue is Climate Change, American Imperialism, the Corporate Greed Culture, or the Need for More Guilt among Ordinary Americans. President Obama is all about “We Can’t Wait”.

The main problem is that the Precautionary Principle is self-contradictory in practice. The stated premise for the Precautionary Principle (PP for short), is that once a reasonable argument exists that a certain action is necessary to prevent a serious danger or likely event which would cause serious harm, it is necessary to act immediately to mitigate that danger. The reader may note that key words are ‘reasonable’, ‘necessary’, and ‘serious’ – all words which have subjective meanings. As a result, the decision on just when an argument is reasonable rather than merely an opinion, what defines the necessity of an action rather than its advocacy, and when the possible consequences of continuing on the present course are serious enough to require change are variables that even the most intelligent people may differ upon. Conclusive evidence has been the standard for many years, precisely because demonstrated proof of cause and effect, not only of the problem but of the proposed solution, is the only valid means for establishing a valid consensus. Anything else is no better than mob psychology. PP is self-contradictory, because in actual practice it is invariably applied to demand radical and risky change, on nothing more than emotional contention. It’s not that conclusive proof is not used in the theory, but that no real tipping point exists at all; the activists decide what they want to do and make what amounts to a mix of Chicken Little paranoia and Hitlerian thug tactics to get what they want.

PP’s self-contradictory practice can seen in how activists in the Ecology and Trade Regulation debates are demanding radical action with no substance whatsoever to either their claim of imminent danger, or that their demanded actions will have the effects they claim. Climate Change radicals, for example, not only refuse to provide defense of their sweeping claims of imminent catastrophe if humans don’t abandon their cars, living standards, and capitalism, they become apoplectic if anyone suggests they demonstrate how their proposed actions will actually improve the Earth’s climate to any extent – the theory of Climate Change is practiced as Modern Fascism, and there’s just no pretending otherwise. In fact, every major social effort based on PP is practiced in the Fascist mode, where government acts in thuggish manner to demand compliance, where evidence which contradicts the party line is suppressed and opponents marginalized and harassed, and where the true focus of the effort is political gain.

The Precautionary Principle guides Barack Obama in his major decisions. Rather than go to the trouble of weighing all of the rational options, their costs and known or likely effects, Obama simply chooses policies which benefit his friends and crafts his argument to support what he wanted to do in the first place, as was the case with the first Stimulus Bill – almost a trillion dollars stolen from the American people in order to help his cronies. When he does not have a chosen plan, Obama listens to the people who can make or break him to make his decision, which is why he is having such trouble coming up with a plan for Afghanistan or how to address consumer confidence. Like the Precautionary Principle, Obama is not concerned with the evidence in any major issue, nor with the cost of his intended actions, since he plans for others to pay for his policies.

Thursday, November 19, 2009

Career Calculus

When I was a teenager, my friends and I gave little thought to what we would do for work. We all had vague ideas about what sort of careers we wanted, but no specifics. Part of this came from a lack of experience with the working world, but some of it came from the sense that we were still in development, which implied that once we were finished with our preparation we would find our proper role, where we ought to be. Of course, the real word does not work that way, and most of us discovered that as we finished college and tried to find work in our chosen fields. Top students enjoyed multiple job offers from prominent companies, good rewarding jobs that many people would have found satisfying, but most of us had to search and struggle to find any offers at all. Turns out that you have to have the experience to get anything but entry-level posts, and even the entry-level jobs were a matter of several applicants for each job. It was difficult to stand out, and to get a serious look you had to stand out. I mention this here, because from my experience and the stories I have heard from friends and colleagues over the years, most of us have had to work at jobs that were not our first or second choice. Not that the jobs were bad, but they were not the career path we expected.

I have always been aware that my perspective was unusual. I could not always tell if this gave me an advantage or a handicap. For instance, I have long heard that the average tenure at a job lasts somewhere between three and four years, so in 26 years of working I ought to have had about eight jobs, but in the actual case I have worked for only four companies. In three of my jobs, I stayed an average of over eight years, generally because I am a strong believer in loyalty to my employer. I have also worked in three different industries, which again is off the normal track, although I used similar skill sets in all of my work.

So after a person has worked for a while in a job, and they either choose or need to find a new position, what they find is that there is a range of choices. Two such ranges, actually, which is where the calculus comes in. Normal math is about finding a specific answer, but Calculus produces a range of possibilities, and your answer lies somewhere within that range. This is how a job search works – you determine the range of positions in which you have interest, and determine the range of positions which you fit, and the intersecting range provides your options.

So far I’m playing Captain Obvious. Everyone knows that they won’t apply to every job that is available, and that not every company they apply to will show interest in them. But understanding why you select a company for application, and why companies choose certain people for interviews and final-selection interviews, will help you refine your search effort to target jobs where you have a better chance of winning the job, as well as jobs you will be more likely to enjoy.

There are basically five stages in the hiring process:



1. Company posts a position
2. You apply for the position
3. Your qualifications are screened
4. You are interviewed for personality and skills ‘fit’
5. An offer is extended, and following negotiations accepted (if the offer is not accepted the offer falls into the 4th category, as something was not a good fit)

The fun part is that you have to prepare for four of the five stages, and to understand that you have little direct control in any of them. Instead, you may influence the decision through your choices and presentation. If you’re like me, you will send out a lot of resumes that never get response, but some will see a return, but not immediately. I sent out, by my count, over a hundred applications in two months, got calls from 8 recruiters or placement firms, met with five different such firms in interviews, had 11 phone interviews, 8 face-to-face interviews with real companies, 3 second interviews, and finally a job offer that was good enough to accept. The significance of the numbers was that my early efforts were kind of broad, but I soon learned to target my resume to specify what I did really well; Credit & Collections. That cut out a lot of jobs that I could technically do, but where my experience was not enough to make me a top contender. I still sent out my resume to jobs that were not C&C positions per se, but only one of my company interviews was for a position not tied to Credit & Collections work. And I was one of very few candidates chosen for interviews in those applications:

Co. 1: One of 4 interviewed, not invited to second interview
Co. 2: One of 3 interviewed, only 1 offered second interview, received offer and accepted
Co. 3: One of 2 interviewed, received second interview, withdrew when offered job at another company
Co. 4: One of 4 interviewed, not invited to second interview
Co. 5: One of 2 interviewed, received second interview, withdrew when offered job at another company
Co. 6: One of 3 interviewed, accepted job offer with another company before second round
Co. 7: One of 4 interviewed, offered second interview but accepted job offer at other company so withdrew

It’s interesting to see that in those situations, no more than four candidates got an interview, and twice only two were considered. It pretty much makes you a finalist right from the start if you are considered. So the trade-off is that you get a smaller pool of companies for your targeted applications, but the response for specializing is a much better rate, and those interviews are pretty close to the goal.

Sunday, November 08, 2009

The Future of Islam

Yesterday, I wrote an unpopular piece reminding readers that anger against Islam for the actions of a non-representative few is a dangerous thing, a vicious prejudice that is not only contrary to the American spirit, but also works against American interests in the long term. I presented two contentions in that article, that prejudice against Muslims in general is immoral and foolish, and that Islam needs to recognize the need to define its creed and standards in order to prosper and grow in the long run. This article examines the possible courses available to Islam in the next decade.

Islam was created through the teachings of the prophet Mohammed in the 7th Century. The faith spread through conquest of territory and the coerced conversion of defeated Arabs. In its first century a major dissent rose in Islam after the death of Husayn in 680, and the creation of the Shi’a sect. Islam continued to invade and conquer territory, entering Africa proper and also Europe, the campaign stopped at the Battle of Tours in 732. A short age of prosperity began, but the conflicts between Sunni and Shi’a sects continued, and the Shi’a also split, with Isma’iliyaa extremists rising within the Shiites. The rise of the Fatimid caliphs in the 10th Century was soon followed with a schism between the Fatimids and the Umayyads, diluting Islamic political clout. The Crusades came after that, further fragmenting Islam until the reign of Saladin, which proved to be the exception to the decline of Islam’s potency. The Mongol invasion in the 13th Century ended significant Islamic power outside of a few regional pockets. Although Islam continued to expand as a faith, by the 14th Century the original Islamic territories became the property of the Ottoman Empire, which remained the case through 1918.

The 20th Century was noted for political instability and the rise of Fascism and Marxism. Islamic political theorists bought into both concepts to varying degrees, which is why Middle Eastern militants aligned with both Nazi Germany and the Soviet Union, especially Palestinian front organizations. At the same time, Muslim extremists tied religious fervor to political goals, especially through the proto-terror Muslim Brotherhood, which was connected to extortion, election fraud, and assassinations as early as 1924. This led to a shadow government effect in most regional governments through 1972.

Muslim extremists had pressed for the exit of all “colonial” powers from the region following World War 2, and after the United Kingdom began to withdraw from the Gulf in 1971, the United States became the focus of Islamic Nationalism, especially during the time of the short-lived United Arab Republic. Political and economic pressure mounted, along with escalations of violence against businessmen, but with negligible results until the Iranian Revolution. Islamic terrorism became more and more organized as the PLO’s mercenary strategy was replaced by groups like Islamic Jihad and HizBollah, and nation-sponsorship of terrorism became the norm. Withdrawal of US forces from Lebanon, and the futility of the campaigns in Sudan and Somalia encouraged Islamic Fascists to pursue aggressive strategies targeting any government or leader allied with the United States or Western democracy. The key to Islamic Fascism is that it represents the views of a small minority of Muslims, but achieves its goals through brutality and threats. Islamic Fascists promote their political agenda through a campaign touting nationalism and supposed piety, counting on the lack of a focused political identity among Muslims to preclude effective rebuttal. Democracy is anathema to Fascism, and so democratic parties and coalitions are the natural target for Islamic violence. The battleground for the past three decades has been cultural disinformation versus globalism.

Following the fall of the Soviet Union, Islamic Fascists played on the old myth of American Imperialism and the inconsistency of American policy regarding Islam. The Fascists have been able to play up the lie that Americans don’t respect Islam or Muslims to have equal rights. It was this thinking that inspired Al Qaeda’s campaign of 9/11; Osama bin Laden made no secret that he hoped to spur a US-led invasion of Afghanistan, in the belief that the US would fare as poorly as the USSR in that campaign. The Islamic Fascists have basically followed the same strategy for 85 years, which makes it simple, but not easy, to defeat them. The trick is to convince Islam to create its Renaissance.

Islam is a religion built as much on a cult of personality and on political ambition as it was on faith in a God of truth and righteousness. That said, most Muslims are peaceful and wish no harm to other people. The splintered organization of Islam, however, and the cultural suppression of dissent by lay people has allowed for the Fascists to gain an advantage in polemics and in control of the major political organizations. Damascus and Teheran may not look very much like Tammany Hall, but there is no mechanism for grassroots political movements in most Middle East countries, nor any venue for reform. Part of that comes from the lack of history in most political parties. People in the West too often forget that democracy is uncommon in Islamic countries. The royal families did not want to encourage parties they could not control, and Islamic-focused parties similarly expect to direct their members and voters, not answer to the public. A caste system continues to exist in many countries, and there is genuine fear of the potential chaos which might ensue if democracy were given free rein. The contrived support for Palestine, the drummed-up hatred of Israel and the Jews and America, the contempt for western-style protection of due process and law, and the imbalance between contemporary moral values and the harsh conditions under Sharia are artificial constructs likely to fail if given a true public choice. And despite the history of rigid control by Muslim hardliners, the trend since 2001 has been for reform. While by Western standards there is much work to be done, governments in most Middle Eastern nations have adopted a more pro-American stance. Students have shown public support for democracy and opposition to dictatorships and oligarchies. And most important, revenue from foreign organizations in support of terrorist groups has diminished, been cut off completely in some quiet but vitally important efforts. The reduced effectiveness of terror as a political instrument has freed an increasing number of government officials to make decisions freely on the basis of the commonwealth, the good of the nation and its people. The tide is shifting, but more fundamentally, the channel now exists for Muslims to decide where to take their religion.

The Christian religion has made its way through debate, dissent, schism, internal conflicts and more than a few wars. But the faith grew most steadily and achieved its best results when politics was kept separate from the doctrine. Islam may do well to learn that lesson.

But can Islam, which was founded on political goals as much as religious beliefs, accept a foundation of pure spirituality and ethics? The answer to that question is the essential directive for Islam. The evidence against the Dar-al-Islam campaign is overwhelming; the Islamic Empire reached its zenith less than a century after the death of Mohammed, but never came close since then. The Islamic standard of living, once praised as the highest in the world, has also fallen far behind many other nations and cultures. If governments are based on historic Islamist objectives, the most likely consequences are violence, instability, and poverty. From that perspective, it would be absurd and cruel to the world’s Muslims to pursue what is a hopeless strategy.

The problem comes from the belief among extremist Muslims that world conquest is the only strategy acceptable to Allah. While certain verses in the Quran have been used to claim holy direction for such a bloody plan, many more condemn the unjust and cruel practices of terrorists and Fascist regimes. Many of the arguments made by the Islamist Fascists are actually based on controversial interpretation of statements alleged to have been made by Mohammed or early Islamic leaders, such as Ali. This is significant, given how Christian militants during the reign of leaders like the Emperor Constantine or Pope Leo X tried to justify Christian conquest in verses from the Book of Daniel or Revelation. The Muslim quandary is more difficult, given the historical example of Mohammed himself, but the Muslim faith can adjust its goals according to its precepts. If peace and goodwill are incorporated into the faith through active discussion of the morals and plan of Islam, leaders in major mosques and madrasas can begin to lay a foundation upon which Islam can continue its growth, while at the same time accomplishing its secular goals through advancement of the human condition.

Why should the leaders of Islam choose to do this? In the first place, many imams have urged that a simple reading of the Quran leads the individual to accept Allah’s will, which is peaceful and just. Abandoning the historical excuse of violence and focusing on the healing and constructive teachings of Mohammed would strengthen that argument and make Islamic apologetics more effective, and defang many of the splinter groups which have hijacked major sects in the past. The hashasheen are a thing of the past; there is no reason why terrorism as a path to the will of Allah should not also be rejected.

Second, Islam remains splintered across the world. In addition to the continuing schism between Sunni and Shi’a, a number of extremist cults have poisoned many schools of theology. Just as there are Christians who do not agree completely with their denomination’s dogma and there are Jews and Buddhists who have not been temple in years because they find the stricter requirements burdensome, there are many Muslims whose commitment to the pillars is strong, but who have doubts about what their role is in Islam. A leader who advances the purpose of democracy as service to Allah may be able to gain a great deal of the public trust. Certainly even within Islam there are gen-Y people, who demand to be persuaded rather than accept orders without good reason.

And third, the huge growth in Islam comes from its promise to believers, that Allah’s will is made manifest in the faith. True imams and mullahs will recall that for most of history, the work of teachers in the faith has been to help families and communities, to protect the innocent and advance hope. Conquest has always been the aberration, and it only takes a charismatic leader at the right time to lead Islam to its rightful, peaceful, place in the world.

Saturday, November 07, 2009

The Balance Between Judgment and Hysteria

Thursday's shootings at Fort Hood have naturally evoked strong emotions. And the media and some prominent political leaders have taken all-too-predictable postures, two of which I feel compelled to address. The falsehood that Islam is aligned with terrorism and malice, and the falsehood that Islam is a victim in such situations as this, with innocents who worry about an unreasonable backlash. Both contentions are wrong.

First, about Islam. There are over 1.5 billion practicing Muslims in the world. So far, there have been 221 terrorist incidents in 2009 through November 2, so even if we say that every single one of those were committed by a Muslim (including attacks in Greece, Ireland, South Africa, and the Starbucks bomb in New York) and that two dozen Muslims were involved on average in each incident, that only implicates 5,304 Muslims and means that over 99.999% of Muslims worldwide had nothing to do with terrorism so far this year. Frankly, if even one percent of Muslims worldwide had it in for America, or even against Israel, we'd see an unprecedented level of violence and murders, because even one percent of Islam would be a force of 15 million terrorists, and no realistic estimate of terrorist activity has ever come close to a million total, much less 15 million. Between Iraq and Afghanistan, over 50 million Muslims have come into close and regular contact with U.S. troops. While there are places of hostility against the West and the U.S. in particular, and some spots rank with pure evil and hatred, the soldiers who have been there will tell you that it has much more to do with culture and politics than religion. For most Muslims, their faith is a private matter between them and God, a question of living honestly and by their best ideals, and hatred towards another human is a sin to be avoided. Most Muslims love their families and their nation, and have a generally tolerant outlook towards everyone else.

So what happens when someone like Nidal Hasan (allegedly) decides to kill innocents while screaming the name of his god? To me, once you get past the emotion and look at the facts, pretty much the same thing as any fanatic who goes psychotic. Hasan had no wife or girlfriend, he had no close friends, even his family and those at Fort Hood who had the most contact with him note that he was distant and aloof. While Hasan complained to some family that he was being mocked for his Muslim beliefs, other Muslims at Fort Hood emphasized that the military accommodated them at all times and they felt proud to serve with the men and women in the U.S. Military. When you dig down to the bottom of it, Hasan was a lot like another Islamist Loser: Khalid Sheikh Muhammad.


Kahlidmuhammad1.bmp


Does this look like a chick magnet? A guy who wants to raise a family and be a good husband and father, someone who thinks first about his moral duties and personal integrity?

No. In any culture, this guy is a loser, albeit a clever and dangerous psychopathic loser. He and the real world were quits, so he joined up with a group of other losers who tried to compensate for their personal failures by blaming everyone else. And that is what hapened with Major Hasan. He became bitter about his place in the world, and decided to punish everyone else. That's really the only way to explain how someone could decide to kill a roomful of innocent people, most of whom he had no grievance whatsoever, including a 21-year-old pregnant soldier, a band member, two soldiers who had just returned from Iraq, and two others who were being deployed to Afghanistan just as Major Hasan was scheduled to go, among others. This was not a blow against some imperial power, it was the impotent scream of a coward.

Islam has its share of such cowards, to be sure, but so has Christianity and other religions. Remember the cowards who bombed abortion clinics in the name of Christ? Anti-war protesters who think nothing of attacking soldiers in the name of peace? Look at the troubles in Northern Ireland for nearly a century - there is nothing in either the Anglican or Roman Catholic dogmas to excuse the kidnappings, torture, bombings, and murders that happened there for so long. Consider the tribal conflicts in Rwana and Burundi not so long ago, or the cold-blooded extermination practices of Miloslavic and his Serbs. Even Buddhism, founded on clear commitment to reverance for life, has its share of extremists, including Triad groups who see conflict in murdering people then going to temple to be 'spiritually cleansed', so they won't feel bad about their crimes. My point is that some people will abuse the tenets of any religion.

So why do Muslims not march in outrage over the hijacking of their faith? For one thing, I don't believe they feel they should have to state what they think is obvious. Even though most serial killers are white males, I have never felt it necessary to point out that most white males would never commit murder. Even though many crimes were committed in the name of Christ over the years, most notably during the various Inquisitions, even atheists and Muslims recognize that Christianity in its essence had nothing to do with the spirit of evil which tortured and killed in the name of the Prince of Peace.

It is true that certain teachings of Mohammed are troubling to non-Muslims, but let's not forget that other beliefs have had similar problem areas. Most Mormons today live exemplary lives of charity, tolerance and humility, and so have very little in common with the racist, xenophobic Joseph Smith. Many Scientologists are open-minded and just want to live by their creed, and so have almost nothing in common with the arrogant and greedy L. Ron Hubbard. Come to that, I am a Southern Baptist but have little in common with most of the denomination's leading ministers. I'm not saying they aren't fine men and honest, but a man whose career focuses on only one creed and point of view has trouble seeing things the same way as a working man who sees real life from the perspectives of the street and the diversity of a truly global community.

Also, Islam is rooted in the culture of the Middle East. While American Muslims live in the modern world, their faith comes from a place where women and the young are expected to give way to the men and the elders, where criticism is uncommon because it so often leads to conflict and escalation, and where challenging those in authority is seen as rebellion rather than reasonable doubt and skepticism. Even the Roman Catholics have their Jesuits to challenge assumptions; Islam has not yet reached the point where theologians can help the faith become relevant to changing social and cultural conditions. Whatever he was, the prophet Mohammed did not prepare his people for a world of cultural diversity and demographic trend shifts.

That brings us to the second problem. Islam likes to play the victim card, even when a Muslim is the criminal. It is very difficult for a Mullah to explain why a man like Osama bin Laden, educated and from a good family, would countenance the murder of innocents on a Hitler-like scale. So they evade the question and try to leverage a sense of guilt from the victims, because the United States is a generous and open-minded country, one of very few willing to examine its own behavior in a critical way. No one in the Saudi royal family, for instance, has ever shown an interest in criticizing their own policies and behavior in the past, and the Palestinans are even worse. These guys have made the wrong choice in every major decision, since they chose to back the Nazis in World War 2. But rather than consider the foundation of so many bad choices, Palestinian leaders chose instead to insult and attack Isreal, precisely because Israel is careful of its behavior and considerate of the rights of Pelstinans in most cases.

In the Unted States, Islam has always shown that it sensed its place in America as a tolerated segment of the population, rather than a welcome member of the community. This comes to some degree from a certain discomfort with the way Muslims speak and act and dress, but it also comes from Muslims' self-chosen segregation. Muslims do not eat the same foods as most Americans, do not attend the same entertainment and recreational events as most Americans, and do not treat Americans as close friends in most cases. Islam is not liberal in the traditional sense, many Muslims act as if Americans carry a kind of infection, and so it is difficult for a non-Muslim to be close friends with a believer. Even in the heart of America, Muslims often act is if they must live apart. This happens with other faiths, of course. Hasidic Jews, for example, also cordon themselves off from contact with Gentiles and they have strict dress and dietary codes which set them apart. Some fundamentalists also dress, eat, and behave in ways that seem strange to most Americans. But there are many more Muslims than Hasidic Jews or fundamentalist Christians, and so the segregated culture becomes more obvious.

The acts of a Hasan or other psychotic Muslims is an issue that has no easy answer, but it is important for non-Muslims to recognize that such behavior is anomolous to Islam, just as it is important for Islam as a whole to recognize that these extremists must be denounced in the interest of understanding what makes someone a Muslim, and what does not.

Sunday, November 01, 2009

The Good Grudge

Job hunters are under a lot of stress. In the first place, few people are looking for a job as a luxury, and almost as few feel that they have most of the control in getting the job they want. For all the books, seminars and classes in pursuing your ideal career, I’d venture to say that while most people like their jobs for the most part, fewer than one in forty would say they are in the job of their dreams, and that they accomplished their job through a disciplined job search. Luck plays a role, for bad as well as good fortune. Accordingly, it seems reasonable to me that people whose job search is slow or less than satisfying may display indications of their discontent. It’s only human to reflect the stress of the endeavor, exasperation of the bull-headed bureaucracy, and anger at a system which seems to reward appearance over substance, and style over real ability. Oddly enough, many hiring managers also suffer the same stress, of trying to find truly qualified candidates in an ocean of poseurs. But it’s more difficult for the individual than the business.

The people trying to help job seekers, pretty much unanimously, emphasize the need for an upbeat, positive attitude. Generally, they are right. It is important not to be negative about your past work experience when speaking to recruiters and at interviews, it is essential to be positive about your skills and what you can do for your company if they offer you the position. But at the same time, a lot of things get attacked as “negative” when they are actually important, in more than one way. For one thing, the people offering advice are sometimes wrong. One discussion board I joined had an administrator telling everyone that they needed to join groups, then make sure to use their groups as a network to find leads towards jobs. Having been part of a number of groups apart from professional societies, I can promise that such behavior is a very poor idea, and would likely kill your credibility and poison your network. That’s because special interest groups exist for the specific purpose of the group, and members don’t like or respect people who join just so they can advance their own interests, especially when those interests have nothing to do with the group’s purpose. For example, I spent a number of years as a high school official in three sports, and each sport had a local chapter with weekly meetings to go over events, rule changes and interpretations, game films, and anything else related to the sport. A member of any of these chapters is expected to come to the meetings to learn about how to be a better sports official. While it’s fine to discuss informal and personal items, even then those topics tend to be related to sports; loving the sport is why these guys become officials in the first place. So some first-year member who starts trying to find out if the chapter members can help him find job leads, is not going to be considered legitimate; the topic is just plain wrong. And many groups I have belonged to have demonstrated a similar attitude. So the administrator of that job-seeker group was absolutely wrong, and was actually hurting members with her advice. So while positive attitudes and finding inventive ways to expand your professional network are good things, it is also important to rein in wild, untested theories and assumptions. It’s also necessary to deal with your grudges.

With very few exceptions, everyone in a job search situation has some bad feelings lurking around. While I agree that you should focus on your skills, experience, and positive attitude when applying and interviewing for a job, it is also important to deal with the things which cause you anger, resentment, or other negative emotions. After all, in most cases the person who lost the job did not deserve to lose his job, and even those employees who could blame themselves for their job loss often have good qualities to their work which they may feel should have been considered. Also, the way in which the company lets employees go is often a cause for unhappiness, and then there is the difficulty of the job search itself. Put it all together, and you have a condition where the stress and frustration needs an outlet, ideally in a way where it helps the individual move forward in their work search. Rather than tell people to suppress or hide their grudges, assistance groups should help people find ways to turn their grudge to good purpose.

As I mentioned earlier, I agree that when making an application or in an interview, the focus must be on how your skills help the company and how your attitude is positive and team-centered. But you need to deal with the weight and fire of your negative side, and find ways to use that to your advantage. For instance, I once had a boss, pretty high up in his company, who was afraid that his managers would discover they were underpaid and quit on him. His solution was to attack, harass and demean those managers at every opportunity, really rip them up so they would be in constant fear of being fired for some trivial (or even nonexistent) mistake, and never realize their rights, even though any one of us would have been fired on the spot if we had treated our staffs the way we were ourselves being treated. At first, I and the other managers just took the abuse, but years later I reflected on the behavior and used it to remind myself of the importance of actively listening to my people, to make sure my behavior was as ethical and courteous as I believed it to be. This not only helped my relations with my staff in my next three jobs, it also helped me get promoted when my consideration earned me credibility as someone who did what he preached.

Finding positive uses for negative experiences is one way to deal with your grudges. Another important use, however, is to talk about them in a confidential setting. Let’s be clear, I am not saying you should ever give potential employers indications that you might be a malcontent at their company or that you can’t let go of bad experiences, but it’s important to recognize valid events, and frankly just as every company sooner or later suffers from a bad or dishonest employee, so too most of us have had the misfortune to work for a company which was unethical and dishonest. Imagine someone who quit working at Enron in 2000, before it came out how corrupt its officers were. Imagine someone who left WorldCom, or someone who was an auditor for Arthur Andersen, who quit because of how those companies did business. Looking back, not only would it make no sense to praise a former employer whose business practices are now documented in ethics textbooks as egregious examples of criminal behavior, it would also make perfect sense for these individuals to feel that they had been badly used for staying true to higher ethical standards.

When you have to find a new job, you also look at the horizon in every direction, and that includes things you did not like about past jobs, things you hope to avoid the next time around. In a best-case situation, you can apply those lessons at your new job, avoiding the damage done in the prior experience. Recognizing that high-level bosses tended to berate and ignore the floor staff at one job helped me focus on selling bosses on opening informal feedback channels at another, beyond the usual ‘open door’ claim that is made so often. The experience of support for a project evaporating because the superior forgot about it, reminded me to include update reports on pending projects to superiors, including reference to their prior written support, to keep the idea fresh and familiar. Almost any bad experience can be useful in building tools to prevent it from happening later on. So even a grudge can be a good thing, if you use it to positive effect.

Finally, it needs to be said that humans are not machines. The facts of a situation can be handled rationally, but the effects carry emotional weight. There needs to be a way to deal with mistreatment and injustice suffered in a job, even if it’s just that you were sometimes under-recognized or happen to be one of the employees in your group laid off in a company reorganization. I notice that the help groups always point out that there is no “stigma” in being let go these days, which is a help on one level, but being laid off always has impact, and while you may intellectually understand that there was no personal insult meant, being laid off when you have been doing good work and were relatively happy at your job will always carry the emotional weight that you were selected to be let go, a sense that the work you did was not recognized the way you hoped it should be, that your skills and experience were not valued enough to be kept on board. If you’re like me, at some point you may even wonder why your value to the company was lower than the old furniture in the reception – there are chairs that have almost no value anymore, yet they are kept forever, yet in any downturn there are many good employees let go. Understanding the economics of the variable cost of human capital does not satisfy the sense of injustice which comes from being considered not only not indispensable, but as disposable assets of little consequence. We all like to believe that we matter, and being let go is an assault on that sense. It is only reasonable, therefore, that while the sense should be managed in a productive way, there is a valid need to address that grudge. The grudge is authentic, even if the help groups say it must be suppressed. I would argue that it is far healthier to recognize that the grudge is real, that it exists for valid reasons, and that it can and should be applied to good purpose in personal reflection and planning for the future. The short version may be as simple as 'don’t get fooled again’, but in a less cynical sense it also carries the value of hard-earned experience, unique lessons that can be applied to real world situations, and which may have specific value to your new company and team.

Wednesday, October 28, 2009

Regional and Industry Recession Effects

Patrick Jankowski, the Vice-President of Research for the Greater Houston Partnership, spoke Tuesday about the recession and its effects, both nationally and in Houston. His lecture was informative and fascinating, as it reminded our group of an important point about economics – local economics are influenced by national economics, but are not directly controlled by it. That is, while the entire nation is in a recession, different regions, industries, and demographic classes are effected by that recession, and the recovery from that recession is of varying lengths and difficulty, as well.

Take Detroit, for example. Detroit stands out among U.S. cities because, according to economic data, the city has been losing jobs (that is, fewer jobs have been created than have been lost in consecutive months) since May 2000, and currently suffers a 22.2% unemployment rate, one of 13 metropolitan areas with unemployment of 15% or higher, and 117 with unemployment at or above 10%.

This gives Detroit the unfortunate distinction of having one of the highest unemployment rate among metropolitan areas in the United States, as well as the longest recession specific to a metropolitan area. El Centro, California, has the worst unemployment at 30.1%, but El Centro is about one-three-hundredth the size of Detroit and has been in a condition of recession only since 2008.

It’s interesting to note that El Centro’s job base is agricultural, with significant retail and service sectors, while Detroit’s job base was heavily committed to the auto and truck building industry.

The flip side would be to consider those metropolitan areas which are not suffering badly from the recession. 12 metropolitan areas have unemployment rates ranging from 4.8% down to 2.9%, which would be envied by most of the nation. Three cities in North Dakota, two in Nebraska, two in South Dakota, two in Iowa, and one each in Utah, Kansas, and Montana make up that happy club.

It is reasonable, on the available data, to say that smaller towns have handled the recession with lower unemployment and shorter duration of job loss than have the major cities.

Industry matters in unemployment, as well. The highest unemployment by industry is in construction, durable goods manufacturing, leisure and hospitality services, business services and information technology, in that order. As a sector, government workers have by far the lowest unemployment rate, at 4.2%.

The landscape from the industry unemployment shows that all businesses are cutting non-essential costs, including research and development, growth activity, and service activities. Government, following its historical pattern, is making no effort at all to scale back costs or headcount. The problem there is that as foreclosures rise and tax revenue from income and sales falls, an inevitable shortfall will occur at most government levels, creating an incentive to raise tax rates at the time when taxpayers would most resent such actions. Possibility of a political backlash increases significantly for the 2010 and 2012 election cycles.

Mr. Jankowski also presented his forecast for economic recovery from the recession. In general, the recession will technically be over for most of the country by mid-to-late 2010, meaning that the economic conditions which define a recession will no longer be in place, but the effects of the recession will linger for some time afterwards. Specifically, Mr. Jankowski warned that it will take from one to four more years for the jobs lost in the recession to be replaced in full, to the extent that each metropolitan area will produce GDP equal or greater to what it was prior to the recession. That means it will be anywhere from 2010 to 2013 before the jobs lost in this recession are replaced at the same professional and wage level. And that cheery projection does not address the loss of career growth; the projection is that people who lost/lose their jobs in 2008-2012 will spend between 12 and 48 months finding a position equal to where they were when they lost their job; the savings lost while unemployed and the career growth which ordinarily would have happened in that time will be permanently lost, which may have significant meaning when the individual retires. Young workers will be competing with people still younger and cheaper than themselves, but with no superior experience or position to use to their advantage, and older workers will have to delay retirement or forget it altogether, as their savings decay from the cost of being unemployed. As a result, the effects of this recession will be felt by many people for a long time to come. In many situations the damage may be permanent.